Terms of Service

The short version

Visiting this website is not a contract. Work begins only after you and Plain Web Works have agreed in writing on scope and price, and payment has been received. You own your stuff. We do not make guarantees about search rankings or business outcomes.

No engagement without a signed agreement

Browsing this website, filling out a contact form, or having a discovery conversation does not create a contract, engagement, or obligation on either side. An engagement begins only when both parties have agreed in writing to a specific scope of work and pricing, and Plain Web Works has received the agreed payment.

Payment

Setup fees are due before work begins. Monthly retainer fees are due at the start of each billing period. Third-party costs — including domain registration, hosting fees, email service fees, stock photography, and paid advertising — are billed separately at cost and are not included in setup or retainer pricing unless explicitly stated in a written agreement.

What you own

You own your domain name, your hosting accounts, your email accounts, your website content, and your business data. Plain Web Works does not retain ownership of any deliverable produced for you. Where possible, all account access is set up in your name, and you are provided full credentials. Plain Web Works may hold delegated or admin access for the duration of an active engagement, which is removed upon request or when the engagement ends.

What we do not guarantee

Plain Web Works does not guarantee specific search engine rankings, lead volumes, revenue outcomes, or business results. Search engine placement is determined by Google and other third parties outside our control. We do not claim that any setup, website, or configuration will make a business "secure," "HIPAA compliant," "ransomware-proof," or protected against any specific threat. We use specific, honest language about what a given configuration does and does not do.

Third-party services

Many services used in a typical engagement — including Google Workspace, Cloudflare, domain registrars, and website platforms — are operated by third parties with their own terms and pricing. Plain Web Works is not responsible for changes to third-party pricing, availability, or policies.

Ending an engagement

Either party may end an ongoing engagement with reasonable written notice. You will retain full access to all accounts and deliverables. Monthly retainer fees are not refunded for the current billing period after work for that period has begun. Prepaid setup fees for work not yet started are refundable on a pro-rata basis.

Limitation of liability

Plain Web Works is not liable for lost revenue, lost data, or consequential damages arising from any engagement or from the use of this website. Our liability is limited to the fees paid for the specific work in question.

Changes to these terms

These terms apply to use of this website. Specific engagements are governed by their own written agreements, which take precedence. If these terms change in a meaningful way, we will update the date at the top of this page.

Contact

Questions about these terms: hello@plainwebworks.co